We accept all unopened return within 14 days from the date that you receive the item and opened return within 7 days from the date you receive the item. No refunds are issued after 14 days. 100% of the cost of the item will be refunded back to you minus the cost of shipping. We only can refund the shipping charges if the problem originated here.
1. Please visit http://enospring.com/index.php?route=account/return/insert to request a RMA number.
2. Write down your RMA number on the outside of the box
3. Send the package using trackable shipping method to the address we provide
4. Please allow 2-7 business days to process your return.
Please feel free to contact us for any concerns on our products.